Which username and password should I use to enroll?

You need to use the username and password that you also use when logging on to the network with your workstation. The username usually uses the format: jbakker@tools4ever.com

Which domain should I use?

Depending on the wishes of your organization you will need to enter a domain name or it might be preselected for you. If the domainname is empty by default, please enter the domain name 'SSP'.

Can I continue working immediately after resetting my password?

Yes, you can. After the password reset, you can logon with your new password immediately and continue working.

Can I only reset my password if I'm enrolled in this program?

Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling you use it to reset your password.

How are my personal data handled?

Cegid processes your personal data provided on this portal solely for the purpose of managing your password. The data is not shared with a third party or other internal tools and is stored securely using encryption and hashing. The service is hosted in the Microsoft Azure cloud. For more information on the management of your personal data, contact cegidgdpr@cegid.com.

Does the software store my passwords somewhere?

No, the software only stores the questions and answers.

Can I use the software if my password is already expired?

Yes, it is possible to reset a password that is expired using the software.

Can I use pandora.cegid.com if my account has been disabled or is blocked?

It is possible to unblock your account using this software. During the reset procedure you can select the "Unblock my account", assuming that functionality has been enabled. It is not possible to reset the password if the account was explicitly disabled by the administrator.